Events: your place, payment and changes

Some button names below are quoted in Norwegian because those screens currently use that text.

An open poster is not a confirmed place

Open the event in participant view and check your account and registration. A QR poster provides an entry; invitation rules, capacity and registration conditions still apply. Submit the form and read your registration afterwards. Submitted/awaiting review, waitlisted, offered a place and payment required are not confirmed places. Confirmed and externally registered are separate statuses; external registration follows the organiser's own flow.

Waiting-list offers and payment

Open the offer and read its deadline. Use Godta plassen (accept place) in the app or the offered web acceptance action, then read the new status. If payment is required, use the payment action actually shown. Web may offer Fullfør betaling (complete payment) and a hold expiry. Do not assume a hold duration if none is shown.

Follow the payment step for your registration and check the summary before paying. A group booking is paid together. To complete an individual payment on web, open the same event on getrivl.app with the same RIVL account and use the registration payment action. Return after paying and check your confirmed place. If the action is missing or the deadline passed, contact the organiser before paying another way.

If charged, reload the registration before retrying. Payment after a reservation expires may be held for handling without a confirmed place. Read late-payment/refund status and contact the organiser with the event and payment reference; do not pay again to repair the old payment. A pending refund is not a completed refund.

Change answers or book several people

Open your registration. Use Lagre svar (save answers) when direct editing is allowed. If only Send endringsforespørsel (send change request) is offered, explain the change; sending a request does not approve new choices. If the form changed, a deadline passed or the action is missing, contact the organiser. After a network error, reload and compare saved answers before resending.

Book several people only when the event form offers it. Add each person, select the right category and enter required names/birth years, individual choices and shared answers. Confirm the guardian declaration when required. Read the whole order summary; the number entered does not confirm capacity. Correct marked fields or read the rejected payment/capacity outcome before retrying.

Cancellation and practical information

Use Meld meg av (withdraw) if offered, read the confirmation and check withdrawn status afterwards. Withdrawal is not a refund receipt; the organiser's rules and actual refund status determine the next step. For an uncertain outcome, read the registration again before acting.

Find arrival details, programme, contact and any checklist in event details. Read documents/links where the organiser provides them and messages when available. Times follow the displayed event time zone. Ask the organiser for missing information. If a technical error prevents status reading, send the event, app/web and error to support@getrivl.app without card data or other participants' personal details.