Help
Find answers to common questions about RIVL, or contact us.
Getting started
Account, sign-in and your first steps in RIVL.
Training and providers
Workouts, training log and connecting watches and apps.
- Connect Apple Health
- Connect Bluetooth machines
- Connect COROS and import training data
- Connect Garmin
- Connect Strava
- File import and Bluetooth: separate troubleshooting
- Find an imported activity and its details
- Find races, suggest a race and use it as a Coach goal
- Health sync: permissions and missing data
- Services, sending and files
- Strava and Garmin: connection and history
- Train now: templates, strength and machine sessions
- Undo deleting a session
Campaigns
Fitness campaigns for participants and organisers.
- Budget, forecast, earned rewards and card authorisation
- Choose and prepare a campaign
- Codes, invitations and payment: your next step
- Deliver rewards and read sending status
- Edit, cancel or remove an activity
- Join with a code or QR code
- Log a session in a campaign
- Pay an entry fee
- Reward templates, attainment and uncertain expectations
- See the standings in a campaign
- What counts in a campaign?
- When a campaign activity does not count
- When activity and statistics do not agree
Competitions
Joining, following and creating competitions.
- Competition attempts: start, interruptions and saving
- Competition setup, result evidence and unused purchases
- Finish and submit your competition result
- Locked start and the competition window
- Missing rewards or changed participant access
- Prepare and start an individual competition
- Prizes and draws in competitions
- Request a public RIVL competition listing
- Results, another attempt and teams: check the status
- Run the competition as training
- Sign up for and complete a competition
- Team competitions
- Timing, rest and interruptions in a competition
- Validation, results and another attempt
Events
Registering for and running events.
Coach
Training plan, workouts and follow-up from Coach.
- A missing, processing or outdated Coach plan
- Archive, continue or delete your Coach plan
- Change your Coach plan
- Coach payment, access and subscription problems
- Get access to RIVL Coach
- Give Coach feedback after a session
- Import your training history into Coach
- Send a session to your watch or download it
- The weekly report from Coach
- Troubleshoot Coach reports, history and training data
Organisation and billing
Your organisation, members and billing.
- Charge an entry fee: payout account
- Choose, create and close an organisation
- Create an organisation and invite members
- Invitations, roles and handing over responsibility
- Organisation subscription and invoices
- Organiser inbox, practical information and reminders
- Separate subscription, participant payments and reward cards
Account and privacy
Profile, settings, data and deletion.
Didn’t find an answer?
Email us at support@getrivl.app and we will get back to you.