When activity and statistics do not agree

Check why a session does not count

Open the correct campaign and the participant evidence available to your role. Check activity type, period, minimum duration, daily cap, duplicate, user exclusion and moderation status. With moderation, approved or flagged sessions count, not merely submitted ones; pending and rejected are separate from a provider error preventing import. Correct errors through the authorised review flow and check the new count. Missing access or a failed load is not evidence of zero activity. Request only necessary session references and the visible error, not a full health history.

Set the view before comparing

Check whether the view is weekly, monthly or total and which count or unit it displays. Compare the same period and metric before reporting a discrepancy. Visibility may be self, own team or everyone; a limited view is not a missing leaderboard. Respect the configuration and role, and ask an authorised organiser to check a discrepancy if you cannot view its evidence. Do not widen access simply to bypass the selected privacy setting.