Get help or give feedback

Some buttons in this part of RIVL are only in Norwegian so far. They are written here as they appear.

You can write to us straight from RIVL, whether you need help, have found a bug or have a suggestion.

In the app

Go to Profile and tap Help and feedback. Choose what fits:

• I need help: ask a question.
• Something isn't working: report a bug. The form attaches technical information about the app so we can find the problem faster. You see what is attached before you send.
• Report cheating, abuse or unsafe behaviour: tell us about something you have seen.
• Suggest an improvement: give us an idea.

Write your message and tap Send. Under My requests you see what you have sent and whether we have answered.

On getrivl.app

Tap Give feedback (Give feedback) in the menu. Choose what it is about, for example Spørsmål (question), write your message and tap Send.

How much can I send?

You can send three messages in 24 hours. Reports are counted separately.

Email

You can also email support@getrivl.app.

Look for an answer first

Search the help centre with one or two specific words, such as “Garmin” or “invitation”. If a whole sentence gives no results, try fewer words or open the relevant category. No results does not mean a feature is unavailable.

Check whether the article describes the app or getrivl.app. If a button is missing, tell us which screen you are on, your app version and any relevant organisation. Do not keep repeating a step you cannot find.

The app can show the last loaded help offline. The saved-help notice means the text may be older; it does not confirm account, payment or registration status. Connect to the internet and open the article again. If content cannot be loaded, use Try again, Open on getrivl.app or Write to us when connected.

Check that your request was received

In the app, Request received with a case ID is the confirmation. Keep the case ID. Tapping Send alone is not a receipt. After an interruption, check My requests before sending the same message again. If loading fails, use Try again; a loading error does not mean the case has disappeared.

Under My requests, Received means the case is registered, In progress means it is being handled, Answered means RIVL has replied, and Closed means the case is closed. Read Reply from RIVL. A status alone does not confirm that the problem is fixed for you.

If the problem remains, contact us again with the case ID and what still stops you. You do not need to keep the help screen open while waiting. Reopen My requests to load the latest status. If you emailed us, check your inbox. Do not expect the email to appear automatically in the app's case list.