Account and sign-in: getting unstuck

This is supplementary troubleshooting. Button names may vary by language; Norwegian names are quoted where still used. Follow the on-screen status rather than assumptions about the account.

Registration and invitations

Choose your country on registration and use the offered method. If missing, check the country and try later. For invitations, use the invited address and reopen the invitation after signing in. Check the organisation/activity before accepting. An account does not confirm membership or a place.

Email code or link

In the app use the latest eight-digit code. Check address/spam and wait until resend is available. Replace expired codes and complete any CAPTCHA. On the web open the newest sign-in link. Successful sign-in opens your account; never send codes or links to support.

Email change pending

Open profile editing and read email status. Confirm current then new address with the code from each inbox; refresh afterwards. A sent code does not mean the address changed. Without the old inbox, stop and ask RIVL for account recovery, without codes or identity documents in ordinary chat.

New phone or another account

Check Profile email on both surfaces before reconnecting. Sign into the original RIVL account; equal names do not mean equal identity. Grant local permissions on the new phone and check provider account separately. Refresh history online. If data remains missing, report surface and activity date; do not create a duplicate account.

Six digits and biometrics

Use this device's PIN, not the email code. During setup enter six digits twice. After cancelled biometrics use your PIN. Wait out delays; retry your own code after verification errors. Sign in again when asked. Continue without PIN is offered only for setup failure, not forgotten-PIN recovery.

If unresolved, contact support@getrivl.app with surface, app version, time and visible error. Do not send sign-in codes, identity documents or full health/GPS files in an ordinary request.