Competition setup, result evidence and unused purchases

Setup and review are different tasks

On the web you can start from a template or a custom competition; review exercises, rules and summary before saving. A template does not guarantee sporting suitability. As an authorised organiser, open Vis resultatgrunnlag for the attempt and check competition, participant, completed segments, time and validation history before Godkjenn or Avvis. The acknowledgement covers that evidence. After an error, reopen and review fresh evidence before deciding again. Check the updated status and leaderboard afterwards. Submission, validation and ranking are different receipts; local/offline pending is not an official result. Missing evidence is not an empty attempt. Campaign moderation is a separate flow.

Find an unused purchase before paying again

A personal competition package is a one-off purchase for its creator, not Coach, an organisation subscription, participant fee or reward-card authorisation. On the correct creation surface, the purchase page lists your completed, unused and unexpired purchases. Choose Bruk denne on the right purchase and check the competition draft afterwards. Cancelled checkout is not a completed purchase. If returning fails or payment is uncertain, check unused purchases and payment status before paying again. If an expected purchase remains missing, provide RIVL with its reference and account, without card details; do not buy another package as the first fix.

A used or expired purchase

A used purchase is already linked to a competition and therefore does not appear as unused. Look for that competition under your competitions with the correct account and organization context before considering another purchase. An expired purchase cannot be selected from the unused list. If the competition is missing or the status seems wrong, contact RIVL with the purchase reference, date and displayed status before paying again. Do not assume transfer, extension or refund without a specific clarification.