Missing rewards or changed participant access

Some button names below are quoted in Norwegian because those screens currently use that text.

Which reward applies?

Open rewards for the correct campaign or competition. Read whether it follows a threshold, placing, draw or completion. A participation reward is not a lottery win. Check recorded completion and any required validation before interpreting a missing reward.

If absent from a draw, check rules, eligible participation, recorded time and whether the draw is finalized. Provisional ranking is not proof of an award. Team recipients can be the captain or each member depending on reward type; read the displayed recipient.

Awarded is not delivered

Read delivery status and recipient, not just earned progress. Digital delivery differs from a physical reward handed over by the organiser. Pending or failed is not received; email sent does not prove it was read.

Check inbox and spam for the correct account. If the recipient address seems wrong, contact the organiser before requesting resending; never share a gift-card code publicly. Use Etterlys levering (request delivery follow-up) when offered and read the receipt. If unavailable or uncertain, reopen status before a new request. Tell the organiser the activity, reward and status; use support@getrivl.app for technical faults. Do not send card or gift-card codes.

Leaving is not tidying a list

Hiding/removing a card from your list is a presentation action where offered. It is different from leaving or deleting an account. Read the action's explanation.

To leave a campaign or competition, open the participant more menu and read consequences before confirming. In the app, Meld av for godt? is followed by a separate confirmation. Voluntary departure cannot be undone in this flow: access ends and you cannot re-enroll. Anonymising for the organiser does not mean deleting all underlying information. Do not leave to troubleshoot a reward.

Removed by the organiser or uncertain outcome

Organiser removal differs from voluntary departure. If a return request is offered, submit it and check the organiser's decision; sending does not restore access. Returning gives no general refund or reward guarantee.

After a confirmation error, reload the activity and check participant state before retrying. If still unclear, tell the organiser/support the activity, action and message. Do not make a new payment to repair access.