Data export and deletion: check the outcome

This is supplementary troubleshooting. Button names may vary by language; Norwegian names are quoted where still used. Follow the on-screen status rather than assumptions about the account.

Account deletion blocked or pending

Open account deletion in Profile. Confirm the account email and read the subscription warning; cancel subscriptions separately. Sole organisation owners must resolve ownership first. Wait for active exports to finish. Confirmed pending Strava purge is not completed deletion; follow the message. For an unconfirmed outcome, do not create a new account; ask RIVL to check status without new sensitive attachments.

Export pending, failed or unavailable

Reopen data export and read job status before ordering again. Wait during processing; refresh online after read errors. Download only when ready. Expired files need a new export; follow the error for failed jobs. Cancelled sharing does not delete data: reopen the same ready job and retry download. Check the file was actually saved.

Activity missing from recently deleted

Use Undo while the receipt is visible, or open recently deleted. Check account, date and the row's restore deadline. Retry read errors before treating the list as empty. Restore and check history after confirmation. Missing/expired rows give no restoration guarantee; do not reimport a copy to bypass deletion.

If unresolved, contact support@getrivl.app with surface, app version, time and visible error. Do not send sign-in codes, identity documents or full health/GPS files in an ordinary request.