Profile, notifications and visibility: troubleshooting

This is supplementary troubleshooting. Button names may vary by language; Norwegian names are quoted where still used. Follow the on-screen status rather than assumptions about the account.

Profile changes were not saved

Open profile editing. Change the display name; a verified full name may be locked. Choose an image only if available, then save changes: selecting an image alone does not save it. Correct invalid names/images before retrying. Reopen Profile to check; broader photo access does not enable an unavailable feature.

Some text remains Norwegian

Choose a language in Profile and reopen the screen. Check whether the rest of the menu changed. User content and some buttons may remain Norwegian; do not switch accounts to fix this. If the wrong language remains, report the chosen language, screen name and visible text to RIVL.

Missing notification or wrong destination

Check RIVL notification permission and the signed-in account, then open the app online. Open the message or activity inside the app if an old notification fails. A sent message does not confirm phone delivery. For unresolved issues, report notification type/time without private message text. This concerns phone alerts, not workout export.

Group feed and who can see what

Open the correct group/campaign and refresh online. An old list after a read error does not confirm missing new activities. Check your membership; hidden activities of others cannot be demanded. Group posts, campaign data and private Coach/health history are different surfaces. Read the privacy policy; ask RIVL about the specific surface before sharing uncertain information. Comments and reactions belong to the resource you opened; they are not a private support message. Visible profile cards can show display name and image to authorised participants/organisers. The organiser competition detail can also show recorded heart rate when the attempt contains it.

Report the right issue

Use reporting for the relevant person/resource, choose a category and describe the incident without private health details. Wait for a receipt with case number; Send alone is not a receipt. After interruption check your cases before resubmitting. Product problems go to help/feedback; personal training advice belongs in Coach.

If unresolved, contact support@getrivl.app with surface, app version, time and visible error. Do not send sign-in codes, identity documents or full health/GPS files in an ordinary request.