Organisation subscription and invoices

You can find your organisation’s subscription and invoices on getrivl.app. Only its owner and administrators can change the subscription.

Subscription

Go to Settings and open Abonnement (Subscription). Under Din plan (Your plan), you can see your organisation’s plan.

• Endre plan (Change plan) or Se planer (View plans) shows the available plans.
• Administrer abonnement (Manage subscription) opens the subscription.
• If a payment has failed, the button says Oppdater betalingsmetode (Update payment method).

Invoices and receipts

Select Billing in the menu. On the Betaling og fakturering (Payments and billing) page, you will find your subscription and, under Fakturering, invoices, receipts and sales documents as PDFs.

In the app, you can only view the plan’s name and your organisation’s usage, under Profile and Organisation.

When the status or payment page does not match

Check that the correct organisation is selected and that an owner or administrator makes the subscription change. After returning from the payment page, reload RIVL and check the plan and status before another purchase. If the organisation already has a subscription, manage that subscription rather than buying another. For a missing invoice or an unresolved error, send the organisation, time, visible message and any reference number to support@getrivl.app. Do not send card numbers or one-time codes.