Health sync: permissions and missing data

This is supplementary troubleshooting. Button names may vary by language; Norwegian names are quoted where still used. Follow the on-screen status rather than assumptions about the account.

iPhone: connected does not prove reading

Connect Apple Health in the iPhone app, not the browser. Open Profile and Health; check RIVL read access in the phone's Health settings and the workout in Health. Open RIVL online and sync again. Connected is server status; empty results may reflect permissions or an empty selection, not proof you have not trained.

Workouts and wellness have different windows

Initial Health retrieval uses different workout and wellness windows; do not expect the entire archive. Check the missing data's date and permission for sleep, HRV, heart rate or route specifically. One imported workout does not confirm other categories. Sync after changing permission and check that date; do not grant unrelated categories to fill a graph. The initial request is 90 workout days and 28 wellness days in this version; actual reading may be smaller.

Sync when opening the app

Open RIVL online with the correct account for a controlled sync. Background work also depends on the OS and native support; there is no guaranteed import deadline. Read errors and retry the same sync later. Check last sync and your data before assuming background completion.

Android: zero synced and Coach history

Check Health Connect permission and that the workout belongs to the recent window and an active campaign you joined. This Android path imports recent campaign activities, not iPhone's full Coach/wellness flow. Zero synced may mean no eligible campaigns, filters or already registered activities. Check the campaign entry before manual logging; this count does not promise history import.

If unresolved, contact support@getrivl.app with surface, app version, time and visible error. Do not send sign-in codes, identity documents or full health/GPS files in an ordinary request.