Strava and Garmin: connection and history

This is supplementary troubleshooting. Button names may vary by language; Norwegian names are quoted where still used. Follow the on-screen status rather than assumptions about the account.

Find the connection

In the app open Profile and Strava or Garmin. On the web use Integrations in participant profile/settings. Choose the correct provider account in consent and return to RIVL. Check confirmed connection afterwards; an opened consent page is not a receipt. Read errors before retrying.

Strava button or permissions

If Strava is missing in the app, check for an updated RIVL version; missing support/configuration does not prove the provider account is wrong. The app may request activity writing to export completed RIVL sessions; web connection requests reading. Read consent and cancel if you do not agree. Cancelled consent should not be bypassed.

Cancelled or conflicting connection status

Reopen the connection online with the same RIVL account in app/web. Wait for status loading: pending, read error and disconnected are different outcomes. Check the selected provider account. Do not disconnect to repair a display difference; record both statuses and app version if they still differ.

Strava history stops partway

Use Strava retrieval in the training-history import/history choices when shown. Up to a year is a request, not a guarantee of all sessions. Timeout/partial results keep received data; use the same retrieval to continue. Wait as instructed for quota messages. For expired sign-in, check the Profile connection before retrieving again.

Garmin history requested, not finished

Use Garmin retrieval in history when shown, then refresh history later. The default request spans multiple periods; some may be rejected. Requested/sending history therefore does not confirm every day imported. Wait for limit messages; if already requested, check received dates before repeating. Report remaining missing date ranges and status to RIVL.

Read consequences before disconnecting

Do not disconnect as the first troubleshooting step. Open Profile/Integrations and read that service's confirmation. Confirmed Strava disconnect starts removal of Strava-origin activities, details, records and Coach analyses. Garmin disconnect stops further sync; do not apply the Strava rule to Garmin. After errors/partial replies, refresh status and clarify with RIVL before repeating destructive choices.

If unresolved, contact support@getrivl.app with surface, app version, time and visible error. Do not send sign-in codes, identity documents or full health/GPS files in an ordinary request.